Hello Friend!

If you do not find your question below, feel free to email us at hi@horacioprinting.com

  • What is your refund policy?
  • 100% money back guarantee!!  We are committed to ensuring that our customers are 100% delighted by our products.  If you buy any of our products and you are not completely satisfied, we are happy to refund you the full retail price that you paid.
  • Are your planners more durable this year?
  • Yes!  This year our planners are all hard-cover and more durable. Last year, we had a soft touch laminate that did not hold up to heavy use as well as we had hoped.  This year, we have redesigned it to ensure your planner will last all year.  Also, every planner will come in a beautiful, reusable linen bag to keep your planner safe and clean in your purse or backpack!
  • How do I fill out the front pages? (Dream Planning, Refocus Cloud, Heart Check, Etc.)
  • We have a special page and video tutorial dedicated to each and every section of the planner.  All our resource pages can be found here. 
  • Can I make a change to my shipping address, email, or payment information?
  • Our orders are automatically fulfilled within 24 hours, so we cannot go back and change your address or information.  Please check your order before you place it.
  • Do you ship internationally?
  • We do! International orders require extended shipping time -- 2-3 weeks or longer, in some cases.  Shipping times vary greatly based on your international shipping address.  Please note:  import duties, taxes, and other charges are not included in the item price or shipping costs.  These charges are the buyer’s responsibility.  Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

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