Hello Friend! 
If you have a problem, yo I’ll solve it! ….(hopefully!)


If this FAQ page does not have the help you need you, please feel free to email us at help@horacioprinting.com. We are so thankful for you, and our goal is to make sure you are thoroughly pleased with our product and service.

 

Are your products on Amazon? 
Yes! You can check out which products are on Amazon by clicking here.

 

How long does shipping take? 
We ship out most orders within 2-3 business days. We offer priority & standard shipping options. Priority will arrive in 2-3 days after it is shipped. Standard will arrive 4-7 days after it is sent.

  • Priority Shipping Total Time: 3-6 business days
  • Standard Shipping Total Time: 5-10 business day


What is your refund policy?
100% money back guarantee!!  We are committed to ensuring that our customers are 100% delighted by our products.  If you buy any of our products and you are not completely satisfied, we are happy to refund you the full retail price that you paid. Learn more here



How do I fill out the front pages? (Dream Planning, Refocus Cloud, Heart Check, Etc.)
We have a special resource section of our website dedicated to walking you through every part of the planner.  All our resource pages can be found here



Can I make a change to my shipping address, email, or payment information?
Please triple check your info before you order. Once it ships, the order will arrive at the address you listed. If you placed an order and realized you put the wrong info, please email us as soon as possible. (help@horacioprinting.com)



Do you ship internationally?
We have partnered with Amazon.com to ship products internationally. We send select inventory to Amazon monthly. Click here to see what Amazon has in stock! 





Do you offer small business coaching?
We have in the past. Right now we are not taking any more students. Our founder is preparing for her first baby and focusing on the new season ahead! If you want to get first dibs on when the next small business coaching opportunity arises, you can sign up here!

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    Do you have a subscription box?
    We did for 2018. We are no longer accepting membership for our seasonal or annual subscription box. We will not be doing a 2019 subscription box, but look forward to doing it again in 2020! Stay tuned.

     



    Are you accepting affiliate or influencer partnerships?
    We are! We are hand selecting our affiliate partners. If you want to apply, click here to learn more about the qualifications and put in your applications.



    Do you create custom products for events?
    We do! We have created custom planners and journals for Trinity church, Hillsong church, Liberty Church, and the She Is conference. Custom products take time so, please reach out 6+ months before your event. The sooner, the better, we promise. Email us at hi@horacioprinting.com



    Do you do any discounts for bulk orders?
    Certainly! Many people enjoy doing bulk orders for their small group at church. (especially our Soap Bible Study) If you want to reach out about a custom bulk discount, email us at hi@horacioprinting.com



    Do you offer wholesale discounts to retail shops?
    Sure do! Email us at hi@horacioprinting.com and tell us about your shop. We would love to connect.



    Do you have a retail location where I can stop in and not pay for shipping?
    We do not have a retail location, but we do have a warehouse. It is located in Casselberry, Florida. You are welcome to make an appointment and come by! Please email us at help@horacioprinting.com use the subject: APPOINTMENT REQUEST. We will find a time that works and see you in person!


    I need help! Where do I go? 
    Please email us at help@horacioprinting.com. 

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