here to help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email.

How can we help?

FAQ

Product Avaliability & Questions

We are currently moving into our new warehouse. We will put all our products back online on or before September 30th

Do you offer discount codes?

We do offer discount codes regularly! Make sure to subscribe to our newsletter, follow us on Instagram, Facebook and listen to our podcast on Spotify and iTunesso you don’t miss out on any discount codes.

The product I want is sold out, when will it restock?

Right now everything is listed as 'sold out'. We are currently moving into our new warehouse! Once we get setteled in we will put our inventory back on this website.

Our 2023 Dream Planner Collection will launch on September 30th, 2022.

Something else?

Reach out at hi@horacioprinting.com we would be happy to help.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When will my order ship?

Orders typically ship out within 2-3 business days unless otherwise noted.

We primarily use USPS which has seen significant delays due to COVID. During peak season, orders can take up to 7 business days to process because we are handling a high volume of orders. These seasons include: Launch Days, Black Friday / Cyber Monday weekend, Christmas and other sales time.

You can always check the status of your order by clicking the button inside your “Order Confirmation” email. The button says “View My Order.”

Thank you so much for your patience! We appreciate you very much.

Can I change my order?

If you ordered the wrong style planner: 

We can’t change the order on our end. You will need to re-order the correct product and email us to cancel your order immediately.

If you placed the wrong address:

We try to process orders very quickly, so once your order ships out we can’t change it. Please double check your order before placing your order.

If we have not shipped it out yet, we will give you a 12-hour window of time after you place your order to make changes. After this 12-hour window we are unable to make any changes to order details once an order is submitted through our shop.

My Order Says "delivered" but it has not arrived.

If your package was marked as delivered but you have not yet received it, please take the following steps:

1 - Wait 24 hours. Very often USPS will mark an order as ‘delivered’ prematurely. So please give it 24 hours prior to reaching out.

2 - Was your order delivered to parcel locker? Sometimes the post office will hold your package in a parcel locker inside the postoffice. Double check the tracking details from your email.

3 - Check with neighbors to see if the package was left there. Reach out to your local post office. Share the tracking number with USPS. We recommend going to USPS in person.


If after you do that you still can’t find your package we can definitely help you. Please email us at help@horacioprinting.com and we will be more than happy to send you a replacement if needed.

Can I return or exchange my product?

We can definitely help you with exchanges and returns. You must ship back the original product to our warehouse in order to receive the refund or exchange.

Please email us at help@horacioprinting.com and we will be able to help you start the process.

Partnerships, Custom Orders, Mentorship

Wholesale

We currently sell our products wholesale. We offer 20-40% discounts on select products, with a minimum of $500 for initial order.


Please email us at hi@horacioprinting.com and we will be happy to help! Use the subject title: WHOLESALE

Affiliate Marketing

We love working with carefully selected partners and influencers to grow our community and create original, unique, God centered content. We carefully select our affiliates and are looking for story-tellers and unique content creators who have an authentic passion for fulfilling their God-sized dreams in their life and business.

Tell us more about YOU here! (CLICK HERE)

We can't wait to talk more.

Custom Printing

If you want to print your own planner, devotional, or journal, you can sign up to join Print School. Our founder, Polly, will teach you how to dream, design, print and sell your own product. We personally connect you with our printer overseas and help you every step of the way. You can learn more atHoracioPrinting.com/PrintSchool

Coaching With Polly

Head over to the Horacio Printing Academy to explore the Faith Filled Business Blueprint course and the Dream Crafting Course.CLICK HERE.

Get in touch

Have questions about your order or general enquiry?