Get in touch
Have questions about your order or general enquiry?
How can we help?
FAQ
Product Avaliability & Questions
Our 2025 Dream Planner Collection is coming late September 2024.
The product I want is sold out, when will it restock?
If it says sold out, it is sold out. (for now) We are re-stocking our bible studies with our next Planner Collection launch.
*Our 2025 Dream Planner Collection will launch in late September 2024.
Something else?
Reach out at hi@horacioprinting.com we would be happy to help.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
When will my order ship?
Orders typically ship out within 2-3 business days unless otherwise noted.
During peak season, orders can take up to 7 business days to process because we are handling a high volume of orders. These seasons include: Launch Days, Black Friday / Cyber Monday weekend, Christmas and other sale times.
You can always check the status of your order by clicking the button inside your “Order Confirmation” email. The button says “View My Order.”
Thank you so much for your patience! We appreciate you very much.
Can I change my order?
If we have not shipped it out yet, we will give you a 12-hour window of time after you place your order to make changes.
After this 12-hour window we are unable to make any changes to order details once an order is submitted through our shop.
For support regarding your order (refund or exchange) please email us at help@horacioprinting.com
My order says "delivered" but it has not arrived.
If your package was marked as delivered but you have not yet received it, please take the following steps:
1 - Wait 24 hours. Very often USPS will mark an order as ‘delivered’ prematurely. So please give it 24 hours prior to reaching out.
2 - Was your order delivered to parcel locker? Sometimes the post office will hold your package in a parcel locker inside the postoffice. Double check the tracking details from your email.
3 - Check with neighbors to see if the package was left there. Reach out to your local post office. Share the tracking number with USPS. We recommend going to USPS in person.
If after you do that you still can’t find your package, we can definitely help you. Please email us at help@horacioprinting.com , and we will be more than happy to send you a replacement if needed.
Can I return or exchange my product?
We can definitely help you with exchanges and returns. You must ship back the original product to our warehouse in order to receive the refund or exchange.
Please email us at help@horacioprinting.com , and we will be able to help you start the process.
Partnerships, Custom Orders
Wholesale
We currently sell our products wholesale. We offer 20-40% discounts on select products, with a minimum of $500 for initial order.
Please email us at hi@horacioprinting.com , and we will be happy to help! Use the subject title: WHOLESALE
Affiliate Marketing
Want to be a Horacio Printing ambassador? We carefully select our affiliates and are looking for story-tellers and unique content creators who have an authentic passion for fulfilling their God-sized dreams in their life and business.
Tell us more about YOU here! (CLICK HERE)
We can't wait to talk more.
Custom Printing
If you want to print your own planner, devotional, or journal, you can sign up to join Print School. Our founder, Polly, will teach you how to dream, design, print and sell your own product. We personally connect you with our printer overseas and help you every step of the way. You can learn more at HoracioPrinting.com/PrintSchool
