Help Center

We are here to help you! Check out our FAQs below. We cover everything from order, custom printing, products, partnerships, and business coaching.

ORDER QUESTIONS

When will my order ship?

Orders typically ship in 2-3 business days unless otherwise noted.

During peak season, orders can take up to 7 business days to process because we are handling a high volume of orders. These seasons include: Launch Days, Black Friday / Cyber Monday weekend, Christmas and other sales time.

You can always check the status of your order by clicking the button inside your “Order Confirmation” email. The button says “View My Order.”

Thank you so much for your patience! We appreciate you very much.

Can I make a change to my order?

If you ordered the wrong style planner: 

We can’t change the order on our end. You will need to re-order the correct product and email us to cancel your order immediately.

If you placed the wrong address:

We try to process orders very quickly, so once your order ships out we can’t change it. Please double check your order before placing your order.

If we have not shipped it out yet, we will give you a 12-hour window of time after you place your order to make changes. After this 12-hour window we are unable to make any changes to order details once an order is submitted through our shop.

Do you ship internationally?

We do! International orders do require extended shipping time, about 2-6 weeks longer. Please note import duties, taxes and other charges are not included in the item price or shipping costs. These fees are the buyer’s responsibility.

My package says it has been delivered, but it is not here. I think it is lost or stolen, what should I do?

If your package was marked as delivered but you have not yet received it, please take the following steps:

1 - Wait 24 hours. Very often USPS will mark an order as ‘delivered’ prematurely. So please give it 24 hours prior to reaching out.

2 - Was your order delivered to parcel locker? Sometimes the post office will hold your package in a parcel locker inside the postoffice. Double check the tracking details from your email.

3 - Check with neighbors to see if the package was left there. Reach out to your local post office. Share the tracking number with USPS. We recommend going to USPS in person.


If after you do that you still can’t find your package we can definitely help you. Please email us at help@horacioprinting.com and we will be more than happy to send you a replacement if needed.

Can I return or exchange my order?

We can definitely help you with exchanges and returns. You must ship back the original product to our warehouse in order to receive the refund or exchange.

Our address is:

Horacio Printing

55 Workman Road, suite 3B
Chattanooga, TN 37410

Please email us at help@horacioprinting.com and we will be able to help you.

PRODUCT & STOCK

The product I want is sold out. Do you restock?

Is it a Planner?

Once we sell out of a particular planner style they are gone. We do not restock annual planners. Our next Dream Planner launch will be October 1st 2021.

Is it a Soap?

We do restock our Soap Bible Studies. We plan to re-launch the new ones in May. Sign up for emails to receive important updates, sales, and freebies!

Soap Bible Studies will restock in early May.

What is the difference between a vertical and horizontal layout?

In the vertical layout, the day goes from top to bottom and it has a Sunday start week. It has a section to write down your todo list and your intentions.

VERTICAL LAYOUT (see below)

The horizontal layout has a Monday start date. It has a bigger section to write out your todo list/goals. It also has a verse and a place at the bottom with a small dot grid section where you can do a habit tracker or take notes.

HORIZONTAL LAYOUT (see below)


This is a great video where you can see both layouts.

Do you have any discount codes available?

We do offer discount codes regularly! Make sure to subscribe to our newsletter, follow us on Instagram, Facebook and listen to our podcast on Spotify and iTunes so you don’t miss out on any discount codes.

Can I buy Soaps in bulk for my church or small group?

Absolutely! If you want to buy +5 Soap Bible studies you qualify for $10 OFF each one! Use the code: SOAPBULK10 at discount and get all Soap bible studies for $20 each. Only valid for US.

We also created a FREE Leader guide for leading the Soap bible study. Click here to download.

COLLABS: AFFILIATES & WHOLESALE & PRINTING

Can I purchase your products at wholesale? 

We currently sell our products wholesale. We offer 20-40% discounts on select products, with a minimum of $500 for initial order.


Please email us at hi@horacioprinting.com and we will be happy to help! Use the subject title: WHOLESALE

Do you have an affiliate program? 

We love working with carefully selected partners and influencers to grow our community and create original, unique, God centered content. We carefully select our affiliates and are looking for story-tellers and unique content creators who have an authentic passion for fulfilling their God-sized dreams in their life and business.

Tell us more about YOU here! (CLICK HERE)

We can't wait to talk more.

Are you a printer? Do you print for other people? 

We have partnered with many churches and conferences to print their journals and custom planners. We love to collaborate! Please note to print with our manufacturer you must print at least 500 units + have over 6 months lead time on the project. We can do rush jobs, but it doubles the price of the product due to rush shipping fees.

If you are simply looking for support, advice, and assistance in printing your project you can schedule a call with our founder Polly here!

BUSINESS MENTORSHIP

Does Polly do business coaching?

Yes! Polly is currently taking limited 1:1 spots for business coaching. If you would like to book, you can click here.

Do you offer printing consultations?

YES! Polly is taking limited 1:1 calls for printing questions. If you would like to book, you can click here.

STILL HAVE QUESTIONS?

Email:
help@horacioprinting.com

STILL HAVE QUESTIONS?

Email:
help@horacioprinting.com

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